1. PRODUCT WARRANTY PERIOD

All Products officially imported and distributed by Sharp Electronics (Vietnam) Co., Ltd (“Sharp Vietnam”) in the Vietnamese market shall be subject to the following Warranty Periods:

2. ELECTRONIC WARRANTY ACTIVATION AND DETERMINATION OF WARRANTY PERIOD

2.1. Electronic Warranty Activation (“EWA”)

a) EWA applies to all Products officially imported and distributed by Sharp Vietnam in Vietnam.

b) To ensure warranty eligibility, the Customer must complete EWA on the website https://e-warranty.sharp.vn within 30 (thirty) days from the date of purchase of the Product and before submitting a warranty claim.

c) When completing EWA, the Customer must provide a Value Added Tax Invoice (“VAT Invoice”) or other valid proof of purchase to verify the purchase date and determine the Warranty Period.

2.2. Determination of Warranty Period

a) For Products with successful EWA:

• The Warranty Period shall be determined based on the successful EWA information recorded on the website https://e-warranty.sharp.vn .

• The Warranty Period shall be determined based on the successful EWA information recorded on the website.

b) For Products without EWA:

• Where the Customer provides a VAT Invoice or other valid proof of purchase:

Warranty Period = Purchase Date + Warranty Period in Section 1.

• Where the Customer is unable to provide a VAT Invoice or other valid proof of purchase:

Warranty Period = Manufacturing Date + Warranty Period in Section 1.

The Manufacturing Date shall be determined based on the date indicated on the Product label.

c) Payment receipts, cash receipts, or retail invoices shall not be accepted as independent evidence for determining the Warranty Period.

d) Sharp Vietnam reserves the right to request the Customer to provide a VAT Invoice or other valid proof of purchase for reconciliation and verification when necessary.

2.3. Extended Warranty for Aluminum Alloy Outdoor Unit, Inverter Compressor and Motor

a) The Product must fully satisfy the warranty conditions specified in Section 3.

b) The Extended Warranty coverage applies to the components specified in Section 1.

c) The Extended Warranty shall take effect after the standard Warranty Period for the Product has expired.

d) The Extended Warranty Period shall be calculated from the Manufacturing Date indicated on the Product label.

e) Only the components covered by the Extended Warranty (Aluminum Alloy Outdoor Unit, Inverter Compressor, and Motor) shall be provided free of charge. Repair labor, refrigerant recharge (if applicable), transportation, and other incidental costs are not included.

Warranty Period for Replacement Parts

a) For Products within the standard Warranty Period, replacement parts shall be provided free of charge.

b) For Products whose standard Warranty Period has expired, replacement parts shall be covered by a 3 (three)-month warranty from the date the Product Service Record is created in the system at https://baohanh.sharp.vn , provided that such warranty period shall not exceed 6 (six) months from the date of the replacement parts invoice.

3. WARRANTY COVERAGE

a) The Product remains within the Warranty Period specified in Sections 1 and 2.

b) For Remote Controls: Warranty Service shall be provided at an Authorized Service Center (“ASC”) and shall not cover damage caused by external impact, including dropping, impact, cracking, breakage, or liquid ingress.

c) The Product has been used for its intended purpose and function in accordance with the manufacturer's User Manual.

d) The Product has been installed in accordance with applicable technical requirements and electrical safety regulations (for Products requiring installation).

e) The Product is determined by Sharp Vietnam or ASC to have a manufacturing defect or a component defect.

f) The Product model, serial number, and labels/tags remain intact and have not been erased, altered, or removed.

4. OUT-OF-WARRANTY CONDITIONS

4.1. Cases Not Covered by Free Warranty Service:

a) The Product is beyond the Warranty Period specified in Sections 1 and 2

b) The Product is damaged due to transportation, installation, use, storage, or maintenance that is not in accordance with the manufacturer's instructions, intended use, technical standards, or safety regulations.

c) The Product is damaged due to the use of an improper power supply or water supply, or due to exposure to chemicals, dust, insects, animals, foreign objects, or other environmental factors.

d) The Product is used for commercial, business, rental, display, demonstration, trial, or other purposes other than normal consumer use.

e) The Product is used in environments with high levels of chemicals or dust, such as hair salons, beauty salons, hospitals, factories, etc.

f) The Product is damaged due to external impact or user error, including but not limited to dropping, impact, cracking, breakage, deformation, scratches, fire, explosion, or similar causes.

g) The Product is damaged due to natural disasters, fire, lightning, flooding, or other force majeure events.

h) The Product has been repaired, had any parts replaced, disassembled, or otherwise tampered with by any organization or individual other than ASC.

i) The Product is damaged due to normal wear and tear or environmental effects during use, including rust, corrosion, staining, discoloration, scratches, and similar conditions.

j) Consumables, accessories, and parts subject to normal wear and tear are not covered by warranty, including but not limited to:

- Cabinets or accessories such as covers, filters, plastic, glass, or metal components and parts, including panels, trays, shelves, tubes, connectors, inner pots, pot lids, grill racks, blender blades, cups, blender jars, fan guards, fan blades, fan locks, power cords, power plugs, etc.

- AC-DC adapters, filters for air purifiers and dehumidifiers, and lint filters.

- Wear-and-tear parts such as bearings, motor carbon brushes, springs, nuts, batteries, switches, and other similar wear-and-tear components.

4.2. Out-of-Warranty Repair Costs

For Products falling under the cases specified in Section 4.1, ASC shall perform repairs only at the Customer's request. The Customer shall bear all repair costs, replacement parts costs (if any), and other incidental expenses.

5. PRODUCT REPLACEMENT

a) The Product fully satisfies the warranty conditions and remains within the Warranty Period specified in Sections 1 and 2.

b) Following inspection and assessment, the Product is determined to be unrepairable or replacement parts are unavailable. Any Product replacement shall be subject to Sharp Vietnam's decision.

c) The Warranty Period for the replacement Product shall be the remaining Warranty Period of the original Product as of the replacement date.

6. GENERAL PROVISIONS

a) For Products that do not meet the warranty conditions or fall outside the Warranty Coverage, Sharp Vietnam and ASC reserve the right to refuse Warranty Service.

b) ASC may provide repair services at the Customer's request. The applicable costs and other terms and conditions shall be agreed upon between ASC and the Customer.

c) ASC must create a service record in the system at https://baohanh.sharp.vn for all Out-of-Warranty cases.

7. EFFECTIVE DATE AND IMPLEMENTATION

a) This Policy shall take effect on September 1, 2026 and supersede all previous provisions regarding the Warranty Policy.

b) For consultation, warranty claim reception, and support in processing warranty claims, please contact Sharp Electronics (Vietnam) Co., Ltd through the following channels:

• Customer Service Hotline (Free): 1800-1599

• Email: callcenter@svn.sharp-world.com